World Class Education for Every Child!
 
 

IC FAQ's - Frequently Asked Questions

What is INFINITE CAMPUS?
  • Infinite Campus is a record-keeping program to keep student information. It allows both students and their parent/guardians access to data such as attendance and grades. You may also view your student’s current class schedule and assignments.
How do I access INFINITE CAMPUS?
    • Log on to the SJEA webpage at www.sanjose-edison.com. Click on the Infiniate Campus link found towards the center of the homepage. First time users follow the Parent Portal Letter directions. After a successful first time login and for all returning users, simply click on “Infinite Campus Login”. Remember, you will be automatically logged off if you leave the Infinite Campus website inactive for 15 minutes.
For any further IC questions, contact the Ms. Palos at x4007 or Mr. Cabrera at x4008.
  • Students - Students in grades 4-8 are provided their own personal password set to access Infinite Campus. All students are trained on how to use the system and are encouraged to monitor their grades as frequently as possible. Weekly grade checks are encouraged. Students may access the IC student portal from the home page of the SJEA website.
  • Parent/Guardians - It is strongly encouraged that all SJEA Parents have an IC Parent Account. If you do not already have a parent account, please contact Ms. Palos to set up an appointment. Parent accounts must be picked up in person and photo ID is required. Ms. Palos can be reached at x4007, claudia.palos@sjea..edisonlearning.com.
I forgot my password?
  • Both students and parent/guardians should contact Ms. Palos at x4007. For security reasons photo ID may be required to attain information, on a few occassions this may be done via telephone by answering a set of questions.
I tried to login but my account has been disabled. What do I do?
  • After 3 unsuccessful logins, Infinite Campus will disable your account. Contact Ms. Palos at x4007 or Mr. Cabrera at x4008 to have your account re-activated.
Can anyone else see my attendance, grades, etc?
  • Keep your username and password safe. If you think someone else knows your username or password, contact Ms. Palos at x4007 or Mr. Cabrera at x4008 to have it reset. All attempts at logging into the system are recorded and monitored. A full audit trail is tracked on sensitive data.
Can I save the Infinite Campus website as one of my favorites?
  • It is best not to add the Campus website to your favorites. The address can change frequently which may result in your favorite not displaying the Campus web page. By going to the SJEA website at www.sanjose-edison.com and clicking on “Infinite Campus" you will login to the correct Campus interface.
Can I stop my username and password from being automatically entered into the Campus login area when logging on?
 

• Window PC Users: (Turn off your Auto Complete)

 

1. On your browser toolbar go to TOOLS, INTERNET OPTIONS, CONTENT TAB.
2. Click the AUTO COMPLETE button. Only the top box should be checked.
3. Click the CLEAR FORMS button and then OK.
4. Click on the CLEAR PASSWORDS button and then OK.

  • MAC Users: (Turn off your Auto Complete)
 

1. On your browser toolbar go to EDIT, PREFERENCES, FORMS AUTOFILL, FORMS AUTO COMPLETE.
2. Select DISABLED and then click OK.

   

 

 


 


 

 

 

 

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